AM&W responds to non-emergency calls until 7:30 pm. If it is after facility hours, and a non-emergency, please email us at animals@amarillo.gov

• Emergency: 911
• Nonemergency: 806-378-3038
• General Questions: 806-378-9032
• Email: animals@amarillo.gov

Animal Management and Welfare does not pick up trapped animals in the field unless it’s a high-risk rabies carrier (Skunk, Coyote, Racoon, Fox, Bat). If you have a trapped animal that is not a high-risk rabies carrier, you can bring them to the shelter during business hours.

Emergency or Nonemergency Guidelines

Emergency Calls — When to Call 9-1-1

• Dog and cat bites — human exposure and broken skin
• Dogs attacking other animals or acting aggressively toward humans.
• Animals attacked by high-risk rabies carriers (raccoon, skunk, bat, fox, coyote).
• Wild animals — inside homes and living spaces.
• Venomous snakes — inside homes and living spaces.
• Sick/injured stray animals — obvious wounds or illness.
• Animal owner arrested — animal left alone in vehicle or at home.

Nonemergency Calls — When to Call 806-378-3038

• Dead animals on the road
• Sick and injured owned animals  — Owners are responsible for taking animals to their vet.
• Sightings of wild animals — at night or in their natural habitat
• Stray or loose animals — Not in life-threatening situation  or injured.
• Owners that fail to restrain their animal 

Emergency vs Nonemergency FAQs